KoolClasses

FAQ’s

Q. What kind of learning does KoolClasses provide?

KoolClasses, we offer instructor-led online live sessions and self-paced online courses covering various categories.

Q. Who are the instructors at KoolClasses?

Our Instructor led live online courses will be handled by industry professionals who are working in leading organizations and are veterans in their respective fields. These experts belong to various industries and are willing to share their talent with learners like you.

We have a large catalogue of Self-paced online courses as well. We partner with leading instructors, premium learning content houses, universities across the globe.

Q. How are classes at KoolClasses conducted?

Live instructor led Online courses are taught by live instructors on a specific day and time and with a set duration. Learners can take these courses through online video streaming from anywhere and users can interact with instructor by speaking, chatting and sharing screen. Users can speak by using a microphone.

Self-paced online courses are provided in the form of high quality pre-recorded videos and these courses can be learned at their own pace, on their own time. These courses can be accessed from anywhere in the world. These courses are a combination of Video, audio, PPT, PDF doc etc.

Q. What is the difference between pre-recorded video session and instructor-led online live sessions?

Pre-recorded sessions are the ones in which there is one-way flow between the instructors and the learners i.e. learners can watch and listen to the session, but cannot ask queries and doubts from the instructor. These courses can be accessed from anywhere, all you need is a decent internet connectivity to play video. You can learn with your own comfortable pace.

Instructor-led online live sessions are the ones in which there is a two-way communication between the learners and instructors. The instructor can easily engage, observe & track their learning progress. The learners also have the opportunity to ask doubts through various modes (chatting, speaking or mailing) from the instructor.

Q. Can I take my courses irrespective of my location?

Yes, you can take the courses irrespective of your location. Please make sure you adhere to the course perquisites.

Q. What are the payment options?

You can pay through Credit Card, Debit Card or Net Banking from all the leading banks. Our Service Support Team is there to assist you in case you face any issues.

Q. What is the refund policy @KoolClasses?

@KoolClasses, we are dedicated to provide maximum satisfaction to our learners/users. If you are not satisfied, you can ask for full refund within 7 days after your transaction in case you enroll to a self-paced course. In case of a live instructor led course, you can ask for 100% full refund within 7 days from the start date of your first online live session.

Q. What internet speed is required to attend the online live sessions?

You need decent internet speed to access a self-paced online course.

Incase of a live instructor led online course, we recommend 1Mbps of internet speed. However, learners can take sessions with lower internet speed also.

Q. How will I do the practicals for Live instructor led online course?

Every user will be given weekly assignments, case studies and quizzes so that the instructor can track and observe their progress. You can complete practicals at your own pace, but majorly trainer will be giving guidelines for that.

Q. Do you also provide any course material?

In addition to the class videos in uploadable format, we will also provide the PPTs, PDFs, and codes related to the topics if instructor agreed in the session.

Q. How long do I have access to course material?

@KoolClasses, once you register with us for a particular course, you get Lifetime Access to the course materials

Q. I have enrolled to a live instructor led course. What if I don’t have the specific configuration of hardware that is required to do the programming/coding?

Our Instructor Community Team and Service Support Team will help you set up the environment for programming/coding in the best possible manner. In case the setup does not work, they will provide you with controllers by sharing screens so that you can do the programming by attending lab hours at your convenience.

Q. Do you provide any Certification for live instructor led online courses? If yes, what is the Certification process?

In case of live instructor led online course, towards the end of the course, the instructor will allot you a real-time project to help you have a clear understanding of how to conceptualize and implement the real-world application. S/he will provide you with constant support and assistance in completing the project assignment. On successful completion of the assignment, it will be reviewed by the instructor and you will be awarded a certificate with performance-based grading.

Q. Incase of live instructor led course, how can a student access the online class in the event of an Internet disconnect? Does the student lose that day’s class lecture forever?

Users can go through the class recordings or attend the same class in a different batch taken by a different/same instructor. In no event will you lose a lecture forever. You can always watch the session being taken by your instructor on your user page.

Q. How will KoolClasses assist me if I face any problems while installing?

@KoolClasses, we have dedicated 24×7 support to clarify anything you need. If at all, you need any assistance in debugging or installation, the Service Support Team will be there for YOU. Remember, this service is available only for those who take live instructor led online courses.

Q. How will I get support @KoolClasses?

Our 24×7 Service Support Team will make sure that you get your queries resolved any time you need, either through the mode of phone calls or emails. The team’s contact details are available in the website’s “Contact Us” tab.

Q. What if I miss a Live session for a course?

You need not worry at all in case you miss any session. After each live session, users will be able to access the recorded session on the user page. You just need to log in with your respective username and access the missed session. In addition to this, you can also take that session in a different batch.

Q. Is the course material accessible to the students even after the course training finishes?

After you log in on the user page, you will be able to see recordings of all sessions that have happened till date in an uploadable format. The other course-related materials like PPTs, project docs, sample codes etc. will be there on your user page which you can access any time you want. You can also download the content and use it for offline viewing.

Q. Is there any project supported with the course?

Yes, the instructor will allot you a real-time project to have a clear understanding of how you are able to conceptualize and implement the real-world application of the course content.

Incase of self-paced online course, please read the course details of your enrolled course.

Q. What if I require extra assistance?

If you require extra assistance, our 24×7 Service Support Team is always there to help you.

Q. What if I am not able to clear the Certification exam in first attempt?

Incase of live instructor led course, after the instructor’s review, if your project is not approved, then we will provide you with extra assistance for any queries/doubts and let you reattempt it free of cost. After the successful completion of the assigned project, you will receive the certificates within 10 business days.

Q. Do I get any assistance after completion of my sessions?

Yes, our instructors will always be there to resolve your queries and take your doubts even after the completion of the course. You can also, utilize public discussion forum to clarify your doubts.

Q. What if I have more concerns?

Just email us on experience@KoolClasses.com

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